Terms of Service
Effective June 14, 2026
These Terms of Service (the “Terms”) govern your access to and use of the websites, platform and creative production services (together, the “Service”) provided by Cintrova LLC, operating as Cintrova (“Cintrova,” “we,” “us”). By creating an account, starting a plan or using the Service, you agree to these Terms. If you’re agreeing on behalf of a company, you represent that you’re authorized to bind it.
1. The Service
Cintrova is a subscription creative studio. Your plan includes a set number of monthly content credits that you spend on production requests (3D, film, motion, design and related work). Turnaround targets, including any “72-hour” reference, are good-faith goals based on scope and queue, not guarantees. Complex briefs, revisions and dependencies on your input may take longer. Credits are allotted per billing period and do not roll over.
2. Accounts
You must provide accurate information and keep your login secure. You’re responsible for activity in your workspace. Tell us promptly at [email protected] if you suspect unauthorized access. You must be at least 18 years old to use the Service.
3. Plans, billing and renewal
Plans are billed monthly in advance through our payment processor, Stripe. By starting a plan you authorize recurring charges to your payment method until you cancel. Prices are as listed on our pricing page and may change with notice for future billing periods. Failed or reversed payments may result in suspension of the Service.
4. Cancellation and refunds
You may cancel at any time. Cancellation stops future renewals; you keep access through the end of the period you’ve paid for. Refunds are governed by our Refund & Cancellation Policy.
5. Your content and our deliverables
You retain ownership of the materials you provide (briefs, assets, brand materials). You grant us the rights needed to use them to produce your requested work. Ownership of final deliverables we create for you transfers to you once the work is delivered and the applicable fees for the period are paid. Until then, deliverables remain our property. Unless we’ve agreed to a written non-disclosure or confidentiality arrangement, we may display delivered work in our portfolio and marketing; tell us in writing if a project is confidential.
6. Acceptable use
You agree not to use the Service to request or distribute unlawful, infringing, deceptive or harmful content, to violate others’ rights, or to misuse or disrupt the platform. We may decline requests that violate these Terms or that we reasonably consider outside the scope of your plan.
7. Our intellectual property
The Cintrova platform, software, branding and underlying tools and workflows are owned by us and protected by law. These Terms don’t grant you any rights in them except the limited right to use the Service.
8. Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t warrant that the Service will be uninterrupted or error-free.
9. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue. Our total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the three months before the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold us harmless from claims arising out of materials you provide, your use of deliverables, or your breach of these Terms.
11. Termination
You can stop using the Service at any time. We may suspend or terminate access if you breach these Terms or for non-payment. Sections that by their nature should survive termination will survive.
12. Governing law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. The parties submit to the courts located in Colorado for any dispute that isn’t subject to arbitration or small-claims resolution.
13. Changes
We may update these Terms. If we make material changes, we’ll update the effective date and, where appropriate, notify you. Continued use after changes means you accept them.
14. Contact
Questions about these Terms: [email protected].